Delivery and Shipping Policy




We at Customcakespune always ensure that you get our freshest product.

To make sure that our products arrive to you in a perfect condition, we hand deliver for express service.We hand deliver cakes only in Pune all days a week.

Chocolates can be couriered all over India.

We cannot give a commitment for the delivery time on the given date as mentioned in the instructions or otherwise.

  • Morning delivery time - 9 a.m - 11.45 a.m
  • Afternoon delivery time - 12 noon - 5 pm
  • Evening delivery time - 5 pm - 8 pm
  • Night delivery time - 8 pm - 11 pm
  • Midnight delivery time - 11.30 pm - 12.30 am ( select the delivery date 1 day prior to the occasion, for example if the occasion is on 16th, please select delivery date as 15 th )
  • Specific delivery time - 11 am - 11 pm

Orders received until 5 pm IST will be delivered on the same day unless delivery date is mentioned in the order details.

Orders received until 9 pm IST will be delivered on the same midnight unless delivery date is mentioned in the order details.

Delivery will not be redirected or redelivered under any circumstances.

We will attempt the delivery of products only once. In case the delivery is not been done during the attempt, the customer will still be charged for the order & no redelivery will be possible.

Order will be considered executed in the following cases - 

  • Delivery not done due to wrong address provided by the sender.
  • Premises found locked.
  • Recipient not available at the given address.
  • Recipient refused to accept the products due to any reason wrong phone or cell or extension no./not working/no reply/or not connecting/or not reachable & delivery is not done product delivered to the recipient,customer,reception, security guard, neighbour, relative, friend please note all perishable products like cake, flowers will be hand delivered.

Product Images shown are indicative in nature.actual product may differ in shape, colour or design as per availability.

We reserve the right to change our products any time.

In case of any natural calamity/ national bandh/ local restrictions/ we reserve the right to schedule the delivery date further at the best